Last updated: 21 June 2026
1. Altonex Global is a marketplace intermediary, not a seller
Altonex Global is a B2B trade-discovery and RFQ (Request for Quotation) platform for lubricants and automotive spare parts, operated by ALTONEX Global Trading - F.Z.E. The Platform connects professional buyers with independent suppliers.
Altonex Global does not sell, supply, stock, or ship any product listed on the Platform. We do not operate a checkout, a “Buy Now” function, or any payment facility. No product transaction takes place on or through Altonex Global, and accordingly:
- Altonex Global does not issue purchase invoices or receipts for goods.
- Altonex Global does not manage product delivery, customs clearance, or freight.
- Altonex Global does not provide product warranties or quality guarantees.
- Altonex Global does not process refunds, returns, exchanges, or order cancellations for any product. There is no on-platform product transaction for us to refund.
2. Product transactions are between you and the supplier
Any quotation, order, payment, delivery, warranty, return, refund, exchange, or cancellation arising from a product listed on the Platform is exclusively a matter between the buyer and the independent supplier, negotiated and executed off-platform under the terms those two parties agree.
This means:
- The supplier’s own commercial terms — including its returns, refund, warranty, and cancellation policy — govern your order, not this policy.
- You should agree all commercial terms, including return and refund conditions, in writing with the supplier before placing any order or making any payment.
- Altonex Global is not a party to your transaction and accepts no responsibility for a supplier’s acceptance or refusal of a return, refund, exchange, or cancellation claim.
3. Withdrawing an RFQ or inquiry
Submitting an RFQ, inquiry, or contact-supplier message on the Platform does not create a binding purchase contract with Altonex Global or with any supplier. You may discontinue the conversation at any time before entering into a contract directly with a supplier.
If you wish to have a submitted RFQ or inquiry record removed from our system, please contact us at info@altonexglobal.com. For data-deletion rights, please also refer to our Privacy Policy.
4. Supplier conduct and disputes
If you have a dispute with a supplier regarding a product, delivery, return, or refund, we recommend the following steps:
- Raise the matter directly with the supplier using the contact details and quotation records from your off-platform correspondence.
- Refer to the return, refund, and warranty terms set out in the contract or written agreement you reached with that supplier.
As a goodwill measure, and without assuming any liability or obligation to resolve the matter, you may also notify us at info@altonexglobal.com if you believe a supplier is behaving improperly. We take supplier-conduct reports seriously and may review, suspend, or remove a supplier or listing at our discretion. We cannot, however, compel a supplier to issue a refund or remedy, and we do not guarantee any particular outcome.
5. Platform service fees
Altonex Global does not currently charge buyers or suppliers any fee to use the Platform. If, in future, the Platform introduces paid supplier plans, membership tiers, subscriptions, or sponsored placements, those platform service fees are entirely separate from any product transaction. A specific refund policy for such fees will be published and will apply to them at the time of introduction.
6. Contact us
For questions about this policy or about a supplier-conduct matter:
ALTONEX Global Trading - F.Z.E
Ajman Free Zone, C1 Building, Premises B.C. 1306122, Ajman, United Arab Emirates
Email: info@altonexglobal.com
Phone: +971 50 554 7270