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Legal Document
Seller Agreement
Terms governing all suppliers and vendors on the AltonexGlobal B2B marketplace.
Table of Contents
1
Introduction
This Seller Agreement is a binding contract between you and ALTONEX Global Trading F.Z.E (CR: 52340, Ajman Free Zone, UAE). By registering as a vendor on AltonexGlobal.com, you agree to these terms and our Terms & Conditions.
Intermediary Notice: AltonexGlobal operates solely as an intermediary. We do not purchase, own, warehouse, or ship any products.
2
Eligibility
- Legally registered business entity
- Valid trade licenses and export permits
- Legal authority to enter binding agreements
- Not subject to trade sanctions
- Operating in lubricants, auto parts, or industrial supplies
3
Account Setup & Verification
Register via Become a Vendor. Provide trade license, ID, company details, and bank information.
- Standard review: 2-5 business days
- Expedited (Professional+): 1 business day
- Verified Suppliers receive trust badge
- Account credentials non-transferable
4
Subscription Plans
Five subscription tiers with 0% commission on all plans, billed annually in USD:
Starter
$0
per year
5 Products
0% Commission
Basic listing
Growth
$499
per year
50 Products
0% Commission
Priority support
Most Popular
Professional
$1,499
per year
200 Products
0% Commission
Featured + badge + manager
Business
$3,999
per year
500 Products
0% Commission
Top placement + VIP
Enterprise
$7,999
per year
Unlimited
0% Commission
API + dedicated team
Full details: View Subscription Plans. 14-day free trial on all paid plans. 30-day money-back guarantee. Pricing subject to change with 30 days notice.
5
Product Listings
Listings must include accurate specifications, USD pricing, MOQ, lead times, and certifications:
- API for engine oils | ACEA for European oils
- ISO 9001 quality management | SDS for chemicals/lubricants
Types: RTS (ready to ship, 5-day dispatch) or Wholesale (bulk, negotiated via Contact Supplier).
6
Pricing & Commission
0% Commission on all plans. AltonexGlobal does not charge any commission on transactions.
| Plan | Commission | Applied On |
|---|---|---|
| Starter | 0% | No commission charged |
| Growth | 0% | No commission charged |
| Professional | 0% | No commission charged |
| Business | 0% | No commission charged |
| Enterprise | 0% | No commission charged |
7
Order Fulfillment
- Acknowledge orders within 48 hours
- Provide commercial invoice, packing list, Bill of Lading, Certificate of Origin
- Upload shipping documents within 24 hours of dispatch
- Notify buyer immediately of any delays
8
Payment & Payouts
- Escrow: buyer funds held until delivery confirmed
- Payout: 5-7 business days after escrow release
- Minimum payout: $50 USD | Payouts in USD via bank wire
Trade Assurance Escrow: Protects both buyers and sellers. Learn more.
9
Trade Assurance Obligations
- Goods must match listing specs exactly
- Ship within confirmed lead time
- Respond to disputes within 5 business days
- Maintain valid certifications
10
Prohibited Conduct
✗ Counterfeit or misrepresented products
✗ False certifications or documentation
✗ Bypassing platform escrow
✗ Price manipulation or fictitious reviews
✗ Soliciting buyers off-platform
✗ Multiple accounts to circumvent restrictions
11
Account Suspension & Termination
- Immediate: Fraud or prohibited conduct
- 7-day notice: Repeated policy violations
- Seller-initiated: Email info@altonexglobal.com
Open orders must be fulfilled. 14-day free trial on all paid plans. 30-day money-back guarantee.
12
Intellectual Property
You grant AltonexGlobal a non-exclusive license to display uploaded content. You warrant all content is yours or properly licensed.
13
Limitation of Liability
AltonexGlobal is an intermediary — not liable for product quality, safety, or compliance. Maximum liability limited to subscription fees paid in preceding 12 months.
14
Governing Law
Governed by UAE law, Ajman Free Zone courts jurisdiction.
15
Amendments
30 days advance notice for material changes. Continued use = acceptance.
Questions About This Agreement?
Our vendor support team is here to help.
📞 +971 6 558 3073
📱 +971 50 554 7270
✉ info@altonexglobal.com
📍 Ajman Free Zone, UAE