ALTONEX Global Trading F.Z.E (“AltonexGlobal,” “we,” “us,” or “our”), registered under Commercial Registration number 52340 in Ajman Free Zone, United Arab Emirates, operates the B2B marketplace platform at altonexglobal.com.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access or use our platform. AltonexGlobal is an intermediary B2B marketplace — we do not own the products listed, nor do we handle shipping between buyers and suppliers.

• Account Management: Create and maintain accounts, verify identity and credentials
• Transactions: Connect buyers with suppliers, process orders and payments, resolve disputes
• Communication: Transactional emails, account notifications, support responses
• Marketing: Newsletters and promotions (with consent — opt out any time)
• Platform Improvement: Analyze usage patterns, develop new features, monitor performance
• Security: Detect fraud, prevent unauthorized access, enforce policies
• Legal Compliance: Comply with UAE laws and regulations, respond to lawful requests

We do not sell, rent, or trade your personal data to third parties.

• Buyers and Vendors: Transaction details shared to fulfill orders
• Payment Processors: Billing data for secure payment processing (PCI-DSS compliant)
• Service Providers: Hosting, email delivery, analytics — bound by data processing agreements
• Legal Disclosure: When required by law, court order, or regulatory authority
• Business Transfers: In the event of merger or acquisition, with prior notice

• Active Accounts: Data retained for the duration of the account
• Financial Records: Minimum 5 years per UAE commercial regulations
• Account Closure: Personal data deleted or anonymized within 90 days, except where legally required
• Marketing Data: Removed from active lists within 30 days of opt-out

• SSL/TLS Encryption for all data in transit
• Encryption at Rest for passwords and payment data
• Access Controls restricted to authorized personnel
• Firewalls and Monitoring with enterprise-grade protection
• Regular Audits and vulnerability assessments

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Contact info@altonexglobal.com to exercise any right:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion where no longer necessary
• Portability: Request data in machine-readable format
• Object: Object to processing based on legitimate interests or for marketing
• Withdraw Consent: Withdraw any time without affecting prior processing
• Restrict Processing: Request limitation in certain circumstances

Data is processed primarily in the UAE under Federal Decree-Law No. 45 of 2021 on Personal Data Protection. Where transferred internationally, we ensure appropriate safeguards including contractual agreements and compliance with applicable law.

AltonexGlobal is a B2B platform for registered commercial entities. It is not intended for individuals under 18. We do not knowingly collect data from minors.

The Platform may contain links to third-party websites. AltonexGlobal has no control over their privacy practices. Review their policies before providing data.

We may update this Policy at any time. Material changes will be communicated with at least 30 days’ notice via email and Platform notification. Continued use after the effective date constitutes acceptance.